Shipping & Returns

Everything is made to order

We don’t warehouse prints. When you order, your piece is printed, finished, inspected, and packed specifically for you. Most orders leave the studio within [TODO-Dan: X-Y business days]; stretched and framed pieces can take [TODO-Dan: X-Y business days] because we build them by hand. You’ll receive tracking by email the moment your order ships.

How your art travels

Rolled in a tube. Unframed prints and unstretched canvas ship in a rigid tube – the industry-standard safe way to move large printed material. Unroll it, let it flatten, and frame or stretch locally.

Flat pack. Smaller paper prints can ship flat between stiff protective boards, ready to slide straight into a frame.

Framed-art box. Stretched canvas and framed pieces ship in a padded box with corner protectors, arriving ready to hang.

Transit time after shipping is typically [TODO-Dan: X-Y business days] within the continental US. [TODO-Dan: confirm carriers and whether AK/HI/international is offered.]

Damaged in transit? We reprint it free.

Big art is our whole business, and we pack accordingly – but couriers are couriers. If your piece arrives damaged, email orders@bigassgraphix.com within 7 days of delivery with photos of the damage and the packaging. We’ll print a fresh replacement and ship it at no cost to you. You don’t need to mail anything back.

Returns on made-to-order art

Because every piece is printed to your exact size and finish, we can’t accept change-of-mind returns for restocking – there’s no shelf to put it back on. What we do promise: if the piece is defective, damaged, or not what you ordered, we fix it at our expense, every time. If something else went wrong, email us and we’ll work it out like humans.

Cancellations and changes

Email orders@bigassgraphix.com as soon as possible. Any order that hasn’t gone to press can be changed or cancelled with a full refund. Once a piece has been printed, it’s yours – which is why we start there.

Questions

Anything unclear, ask before you order: orders@bigassgraphix.com. See also the FAQ.